“As a Nordstrom employee for 16+ years, I know hands on that most customer’s would only take the time in their busy schedule to send a letter of disappointment or complaint. I am not doing that. I’ve been with Pemco for over 20 years and you’ve been my loyal Pemco insurance agent since the beginning back in 1990. I want to commend you, your team and Pemco. Through all these years, you have remained consistent in providing a level of VIP customer service and assistance for all our insurance needs. I know that I can always call and rely on you to provide your honest opinion or clarify something for us whether it’s in regards to our condo, rental home, automotive or life insurance policies. Christopher, you are a true gem!
We’re really happy that your excellent customer service goes beyond you and your team. When we had a horrific accident, Pemco was so AWESOME! It was [our] first accident ever and hopefully our last. We’ve heard too many insurance nightmares with other insurance companies so we weren’t sure what to expect. From the moment I contacted Pemco about our accident, they took such good care of everything for us; rental, medical, physical therapy, chiropractor, massage and check to replace our SUV. The quality of service and response was incredible. Although the accident was awful, Pemco definitely made the entire claims process go smoothly and we were worry free.
Please extend our gratitude to your entire team and Pemco Claims department.”
-GiGi and Antonio Dorado