One of the most rewarding aspects of our work is the relationships we build with people. We are grateful to get to know so many wonderful families, often generations deep, as they grow and change. We would like to share a story about one family in particular, by whom we have been especially touched.
In 1994, Lou Gelfand approached Christopher about his insurance needs. He had recently moved from Detroit to Seattle, having retired from General Motors after 48 years. Christopher and Lou hit it off and Christopher made sure Lou had the insurance protection that was needed. They both enjoyed the spontaneous connection that evolved over the years. Christopher always looked forward to their conversations and enjoyed getting to know Lou on a personal level. Through the years Lou shared many things about his life, including his grief when his wife Rose passed away, not long after they moved to Seattle. Seattle was a special place for Lou and Rose, spending time with their son Jerry and his family, longtime Seattle residents. Over time, the discussions Lou and Christopher shared became more about life than insurance. “He was truly special,” Christopher said. “I appreciated every discussion we had, especially the life lessons, experiences and stories Lou shared with me. This is clearly one of those connections that leave a lasting impression on you. I still remember the day I received the call from Jerry telling me that Lou had passed away. In that call, he acknowledged the special relationship his dad and I had shared. That meant a lot, and really made me reflect on all the great talks we had.”
A couple years passed and Christopher received a phone call from Lou’s daughter Judith. She had just moved to Western Washington from New Jersey and wanted to thank Christopher for the relationship her dad had spoken of over the years. So, it is true, the apple doesn’t fall far from the tree. Judith became a client of CTIA in 2005 along with her two daughters, Laura and Eva.
And the generations continue. Eva continues to insure with CTIA, and as a successful realtor in Seattle, Eva often refers her clients to Christopher and his team. Oh, and when Laura and her then fiancé began planning their future, Judith let Todd know that she had the perfect insurance agent for the two of them. Todd, being a smart son-in-law-to-be, responded with care because he liked his own insurance agent. His name: Christopher Togawa. Small world…Wow – that’s bringing it full circle!
Getting to know and serve three generations of the same family is a privilege that we feel honored and grateful to enjoy. It is the people we take care of that give meaning to what we do. We thank all of you for entrusting us with your family’s protection.
